When AV Is an Afterthought, It Becomes Everyone’s Problem.
The pattern is familiar. AV gets value-engineered out of the budget during design. Then it comes back late, after the rough-ins are closed and the space has already been built around other decisions.
Coordination falls between the GC, the low-voltage contractor, the electrician, and whoever is left holding the scope. At opening, the system may be installed, but parts of it do not work the way the operator needs. Two months later, no one is sure who owns the fix.
Construction feels it in coordination. Operations feels it in service tickets. Staff feel it when the system is too complicated to use. Guests feel it when the sound is uneven, the screens are wrong, the controls are confusing, or no one can get help fast enough.
The question is not whether your space needs AV. It is whether one partner owns it from design through service, or whether the operator inherits a problem no one signed up to solve.